General Questions

The Customer Service team operates on Monday to Friday (excluding public holidays)

Email: contact@en.seawag.com

Enter your Email address in the footer text entry field found on every page and click the ‘Subscribe’ button to be kept up-to-date about the latest Seawag products, competitions and promotions.

If you are experiencing any issues with placing your order on our website, please make sure you are using the latest version of your operating system or browser. If the problem persists, then get in touch with our Customer Service team at contact@en.seawag.com with as much of the below information as possible…

  • Operating System
  • Internet browser you were using
  • Date and time of problem
  • Any error message which was shown

Ordering Questions

Buying Seawag products couldn’t be easier. Just browse through our product categories, select the appropriate style and colour of any items you wish to purchase and add them into your shopping cart.

After you’ve finished making your selections, click on “Cart” and then on ” Checkout” and you will be asked for a few details that we need to process the order.

STANDARD DELIVERY IN EU

  • > 2-4 business days: XX€

Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they’ve been received and accepted.

We may be able to cancel your order prior to dispatch, but we cannot guarantee this. 

To enquire about changes or cancellations, please email our Customer Service team at contact@en.seawag.com

If you have not received your delivery within the specified time frame, please contact our customer service team at contact@en.seawag.com

You will also receive a confirmation email which includes your order number and a full summary of the item or items you have purchased.

If you have not received your confirmation Email, please contact our Customer Service team and they will be more than happy to assist – 

contact@en.seawag.com

Payments Questions

You can use any of the below types of payment methods on our website:
  • Mastercard
  • Visa
  • Visa Electron
  • Visa Delta
  • Maestro
  • PayPal

Please Email contact@en.seawag.com if having issues completing payment on this website. We will advise as best we can, but have very little control in this area, so suggest contacting your card issuer or PayPal first if possible.

Please check that you have correctly entered all card details, and your billing address is the same as your card issuer or PayPal holds for you. If the problem persists, we recommend that you contact your card issuer or PayPal directly.

PRODUCT & WARRANTY QUESTIONS

We apologise if the item we have sent out is incorrect. Please email Customer Services at contact@en.seawag.com with full details, including your Order Number, so we can arrange for the correct item to be sent out to you and advise what to do with the item sent in error.

In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please email a photo of the fault with a short description to contact@en.seawag.com.

 

If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement.

Our smartphone cases are IPX8, 100% waterproof up to 25m/80ft for 30 minutes

We mean that no water will get in if you seal the bag according to the instructions, don’t exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.

ACCOUNT QUESTIONS

You don’t need to register an account to place an order on our website and can just checkout as a guest.

Find below all of the benefits of registering an account with us.

 

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Store alternative addresses (for shipping to multiple family members and friends!)
  • Sign up to our newsletter and keep up to date about the latest OverBoard products, competitions and promotions.

Please Email Customer Services for any account related queries at contact@en.seawag.com and we will be more than happy to help.