Privacy Policy

PRIVACY NOTICE

ABOUT THIS NOTICE

seawag.com is committed to protecting the privacy and security of your personal information.  This privacy notice describes how we collect and use personal information about you in accordance with data protection law.  Please read it carefully.

Data protection law says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

This notice is separated into the following sections for ease of reference.  If you have any questions about this notice or how we collect and use personal information about you please contact us.

1. INFORMATION ABOUT US

1.1 We are www.seawag.com  We are the controller and responsible for your personal data.

1.2 If you have any questions, please contact us through our Contact Us page .

2. CONTRACT INFORMATION AND OTHER CORRESPONDENCE

2.1 If you are an individual, when you enter into a contract with us (or someone does so on your behalf) there will be personal information about you relating to that contract such as your name, contact details, contract details, delivery details, and correspondence with us about the contract.
2.2 If you are an individual, we need certain information to carry out our contract with you and you must provide this in order to enter into a contract with us (or as required under that contract), if you do not, we may not be able to carry out our contract with you.  Mandatory information fields are generally set out when you are entering into the contract, but in particular, you must provide the following information

2.2.1 Your name and contact details.

2.2.2 Your delivery address.

2.2.3 Your payment details.

2.3 Other correspondence or interaction (for example by email, or via our website) between you and us, will include personal information (such as names and contact details) in that correspondence.  This may include enquiries, reviews, follow-up comments or complaints lodged by or against you and disputes with you or your organisation.

2.4 Social media. If we engage with you on social media, we may use information you share with us (including your social media handle or profile) or which is available from your account to inform our correspondence with you.

2.5 Facebook. If you visit our Facebook page, Facebook may be a joint controller with us in relation to information Facebook collects about you regarding your visit to interaction with our page or its content. Facebook will provide us with Page Insights, which are aggregated data to help us understand how people are engaging with our page. Page Insights do not show us details of individual visitors. For more information on the responsibilities of Facebook and us in relation to our Facebook page, please see https://www.facebook.com/legal/terms/information_about_page_insights_data. For more information about how Facebook uses your information, please see https://en-gb.facebook.com/privacy/explanation.

2.6 Call information.  We may also collect details of phone numbers used to call our organisation and the date, time and duration of any calls. Please note that if we record your calls to or from us, we will inform you of this.

2.7 We will keep and use that information to carry out our contract with you (if applicable), to comply with any legal requirements for us to maintain certain records or carry out certain verifications and money laundering checks, and/or for our legitimate interests in preventing fraud, dealing with a complaint or enquiry and administering your (or your organisation’s) account or order and any services we offer, as well as to review and improve our offerings, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

2.8 Where your information relates to a contract, it is kept for a period of up to 2 years after the date of the contract or your account is closed to enable us to deal with any after sales enquiries or claims and as required for tax purposes.

2.9 Payment information [is collected by our payment card processing provider and] is retained for a period of up to 1 year after the date of the order.

2.10 If your information is on social media, it will be retained in accordance with the relevant social media platform’s policies. Any other information set out above such as initial enquiries or correspondence which doesn’t relate to a customer is kept for 1 year.

3. MARKETING

3.1 We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might be interested in.

3.2 You always have the right to “opt out” of receiving our marketing. You can exercise the right at any time by contacting us.  If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt out of any further marketing emails. 

3.3 If you are an existing customer we use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers.

3.4 If you are not an existing customer we will only contact you for marketing purposes with your consent (whether we have collected your details directly from you, or through a third party).

3.5 We generally don’t send marketing to businesses, but if we do we will use your details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers, you will still have the right to “opt out” of receiving any marketing.

3.6 We never share your name or contact details with third parties for marketing purposes. 

3.7 We retain your details on our marketing list until you “opt-out” at which point we add you to our suppression list.  We keep that suppression list indefinitely to comply with our legal obligations to ensure we don’t accidentally send you any more marketing.

4. WEBSITE INFORMATION

4.1 We may collect information about you and your use of our website via technical means such as cookies, webpage counters and other analytics tools.  This may include your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access a website.  We use this as necessary for our legitimate interests in administering and improving our website and its content, to ensure it operates effectively and securely, and to develop our business and inform our marketing strategy.  We may also create aggregate statistical data from that information (for instance, overall numbers of website visitors) which is not personal information about you.

4.2 Sharing or Like buttons. If you click a “share” or “like” or equivalent social media button on our website, the relevant social media platform may be a joint controller with us in relation to information that is sent to them about you regarding your clicking of that button (which may include the types of information which we collect about you as part of your visit to our website described above). Any information sent to a social media platform is used by them according to their privacy policies, and they will be solely responsible for that use and primarily responsible for providing you with information about any joint processing and enabling you to exercise your rights under data protection law. For more information on the responsibilities of social media platforms and us in relation to social media buttons on our website, please see the privacy notice of the relevant social media platforms.

4.3 We keep this website information about you for up to 12 months from when it is collected or the relevant cookie expires.

4.4 Third party websites. Our website may, from time to time, contain links to third party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

5. PHOTOS, CONTENT AND PROMOTIONAL MATERIAL

5.1 This is information about you which you provide to us (whether through our website or otherwise), or images or recordings of you which you allow us (or someone on our behalf) to take (including at our premises or events), for publication or display.  This may include reviews, comments, testimonials, photographs (including stock photos and advertising material) and videos.
5.2 We may display and publish this content (and, if relevant, attribute it to you) on our platforms as necessary for our legitimate interests in providing content and for promotional purposes (or, in some circumstances, because you have specifically consented to us doing this).  This information is kept and published or displayed by us for as long as we consider it relevant for those purposes.  You can ask us to remove or delete your content at any time (subject to any agreements about our right to use it) by contacting us.  If we are displaying or publishing the information based on your consent, you have the right to withdraw that consent at any time.

6. LEGAL CLAIMS

Where we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims.  We may also need to share this information with our insurers or legal advisers.  How long we keep this information for will depend on the nature of the claim and how long we consider there to be a risk that we will need to defend or bring a claim.

7. INFORMATION WE RECEIVE FROM THIRD PARTIES

7.1 We may also receive information about you from the following sources:

7.1.1 Our service providers.  We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) who may provide us with information about you, to be used as set out in this privacy notice.

7.1.2 Publicly available sources.  If relevant as part of our relationship with you, we may obtain information from publicly available sources such as Facebook, Instagram and other sources and the data obtained from them.

8. WHY ELSE DO WE USE YOUR INFORMATION?

8.1 Common uses of your information.  We will only use your personal information when the law allows us to do so.  Although in limited circumstances we may use your information because you have specifically consented to it, we generally use your information in the ways set out in this notice because:
8.1.1 we need to perform a contract we have entered into with you.

​8.1.2 we need to comply with a legal obligation.

8.1.3 it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.

8.1.4 we need to protect your interests (or someone else’s interests) or where it is needed in the public interest (although these circumstances are likely to be rare).

8.2 Change of purpose.  We will only use your personal information for the purposes for which we collected it as set out in this notice, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

9. SHARING YOUR INFORMATION

9.1 We never sell your data to third parties. But we may need to share your information with third parties, including third-party service providers and other entities in our group.  Third parties are required to respect the security of your personal information and to treat it in accordance with the law. 
 9.2 Why might we share your personal information with third parties? We may share your personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our agreements with you, or to protect the rights, property, or safety of us, our customers, or others or where we have another legitimate interest in doing so.  This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

9.3 Which third-party service providers process your personal information? We may need to share your personal information with third-party service providers (including contractors and designated agents) so that they can carry out their services. We may use third-party service providers in relation to the following types of activity: legal advice, contract administration, order fulfilment, delivery, administration, IT services, payment processing.

9.4 How secure is your information with third-party service providers and other entities in our group? All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information.  Where third parties process your personal information on our behalf as “data processors” they must do so only on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

9.5  What about other third parties? We may share your personal information with other third parties, for example with potential buyers and professional advisers in the context of the possible sale or restructuring of the business where necessary in connection with the purposes which your information was collected for.  We may also need to share your personal information with a regulator or to otherwise comply with the law.

10. DATA SECURITY

10.1 As well as the measures set out above in relation to sharing of your information, we have put in place appropriate internal security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

10.2 We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where necessary.

11. HOW LONG WILL WE KEEP YOUR INFORMATION FOR?

11.1 We have set out above indications of how long we generally keep your information.  In some circumstances, it may be necessary to keep your information for longer than that in order to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.11.2 To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

11.3 In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

12. CHANGES TO THIS PRIVACY NOTICE

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise.  Please check back frequently to see any updates or changes to our privacy notice.